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Shipping Information

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• All orders are shipped directly from our UK address within 24-48 hours of the order being placed

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• Please note that during busy periods shipping times may be affected and you may have to check with your preferred courier as to their deadlines​

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• Orders received on weekdays before 13:00 GMT will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday

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• The estimated shipping time begins from the day your order is dispatched

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• Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact us on contact@ivydiffusers.com if you have any questions

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• If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay.

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European & International Shipping

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European is offered, without the "Free delivery is offered for orders £20+" offer. The European delivery information is shown below:

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• Standard European Shipping:

  • Shipping Time: 3 - 7 days

  • Price: £9.99

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​Currently, delivery outside of the UK & Europe is not offered. 

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Note: The product will be shipped with a UK plug, therefore an adaptor will be needed to use.

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COVID-19 Update: Please note, Royal Mail and other courier services are no longer obtaining a signature at delivery in order to reduce the possibility of transmission at the point of delivery.

They will note a Surname as proof of delivery. Please keep up to date with your tracking to ensure you are able to take delivery. We are unable to confirm a delivery time slot as this is allocated by the courier. A delivery card or notice will be left for you to re-arrange any missed deliveries. This is at the customer’s responsibility as we are unable to assist with this.

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See the Terms & Conditions page for further information.