POLICIES AT IVY DIFFUSERS

At Ivy Diffusers, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

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ONLINE TERMS & CONDITIONS

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IVY DIFFUSERS – Website Terms of Use

Date of Last Update: 06/10/2023

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This website is owned and operated by Ivy Diffusers Ltd., a company registered in England and Wales as a partnership. Our registered office is 10A Blomfield Villas, London, W2 6NH.

 

1. OUR AGREEMENT

These terms and conditions (the "Terms") are the terms which apply when you use the website www.ivydiffusers.com. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the Terms. Any reference to "Ivy Diffusers", "we", "us" or "our" in these Terms is a reference to Ivy Diffusers (trading as Ivy Diffusers) and any reference to "you" or "your" means you, the user of the website.

 

2. CHANGES TO THESE TERMS

We reserve the right to change or modify these Terms at any time where it is necessary in the course of our business to do so, including for legal, regulatory or security reasons. We will notify you of substantial changes to these Terms, but we encourage you to review the Terms when purchasing any products or services to ensure that you agree to the proposed way in which we will deal with you. If you do not agree to any changes, then please do not use our website. Any changes are effective immediately upon posting to the website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

 

If you have any questions, concerns or comments about our Terms, please contact us (open 9am - 5.00pm Monday to Friday) by email contact@ivydiffusers.com.

 

3. YOUR USE OF THIS WEBSITE

By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects.

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In the access or use of the Site, you shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Website Terms, if you default defiantly in any of the obligations set forth in these Website Terms (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to Ivy Diffusers or its affiliates.

 

We reserve the right to suspend, restrict or terminate your access to the website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour.

 

While we will take all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this website will be interruption or error free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

 

3.1 Cookies Policy

If you use our website, we may place and access certain cookies on your computer or device. These may be first party cookies (placed by us and used only by us) or third party cookies. You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity but will not have activity tracked.

 

3.2 Privacy Policy

All personal information that you provide us will be managed in accordance with all applicable laws and regulations. Further detail as to how we use your personal information is set out in our Privacy Policy.

 

4. RETURN & REFUND POLICY

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. Products can be returned only in the country in which they were originally purchased.

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We strongly advise returning your unwanted item within 7 days of time to make sure the package will arrive on time. Email contact@ivydiffusers.com for your return label/return instruction.

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All returns should be shipped with a track and trace as proof and indication of return.

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Items must be returned unused, with all of the original packaging included. We are able to refund the item cost, but unfortunately free returns will be on a case by case basis.  

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5. WARRANTIES & RESPONSIBILITY FOR PRODUCTS

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

 

6. OWNERSHIP OF INTELLECTUAL PROPERTY, COPYRIGHTS AND LOGOS

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Ivy Diffusers. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

7. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall Ivy Diffusers, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

 

8. PROMOTIONAL EMAILS & CONTENT

You agree to receive from time to time promotional messages and materials from us, by mail or email. If you don't want to receive such promotional materials or notices – please just notify us at any time.

 

9. PREFERENCE OF LAW & DISPUTE RESOLUTION​

These Terms and your use of the website are governed by English law and you agree to submit to the exclusive jurisdiction of the English court. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

 

10. PRICE

All prices are quoted in pounds sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified. Posting and packing prices may be charged in addition to the price of any goods. Please refer to section 12 (Delivery) for further information regarding the delivery charges.

 

11. PAYMENT​

Online payment will be provided in a secure environment. Payments must be made by one of the following credit card payment methods - Visa, MasterCard, American Express, Switch, Solo, Delta, Electron, PayPal, Apple Pay and Google Pay.

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Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your payment card refuses to pay or does not for any reason authorise the payment to us, we will not be liable for any delay or non-delivery of the products.

 

12. DELIVERY

We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Please note that our Next Day Royal Mail service is not guaranteed, a delivery attempt will be made where possible and a signature is required upon delivery.

 

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

 

You will be responsible for all loss and damage to the goods after they have been delivered to you.

 

COVID-19 Update: Please note, Royal Mail and other courier services are no longer obtaining a signature at delivery in order to reduce the possibility of transmission at the point of delivery. They will note a Surname as proof of delivery. Please keep up to date with your tracking to ensure you are able to take delivery. We are unable to confirm a delivery time slot as this is allocated by the courier. A delivery card or notice will be left for you to re-arrange any missed deliveries. This is at the customer’s responsibility as we are unable to assist with this.

 

13. OWNERSHIP

We will retain ownership of the goods until full payment has been made and funds have cleared.