To use the diffuser, simply add tap water and a few drops of your favourite Essential Oils (we suggest 5-10 drops dependent on how strong you like the smell) and switch on the ‘Mist’ to instantly release a scented vapour into the atmosphere. The diffuser works for various different well-being needs, the Electronic Well-being Diffuser works at the touch of a button helping you attain better sleep, less stress, a mood lift or more energy with our 100% Pure Essential Oil. Besides providing the benefits of aromatherapy, the essential oil diffuser also functions as an air purifier and humidifier. Use it to improve your home's air quality, protect your family from excessively dry air, microorganisms, allergens, dust, and more. The ultrasonic essential oil diffuser is an amazing multi-function well-being device. It features a large and easy to clean 500ml water tank, 7 LED light colours (white/yellow/light blue/dark blue/green/purple/red) with a dimmable setting, high or low mist vaporiser modes, and a timer setting (1 hr/2 hr/3 hr) as well as a safety auto-switch that stops it from overheating in case it runs out of water. Specification/technical information that applies to both our our eDiffuser models (Well-Being eDiffuser Tall & Well-Being eDiffuser Large): Input: AC 100-240V Output: DC 24V 500ma Power: 12W Frequency: 2.4MHz Length of electrical cord: Approx 170cm LED Lights: 9 bulbs Materials: Upper parts PP/Lower base ABS Method of mist production: Ultrasonic vibration at approx 2.4MHz NOTE: The Electronic Well-being Diffuser is an Ultrasonic diffuser working on vibrations and therefore is not silent - there is a gentle water trickling noise.

Essential oils are fragrant oils derived from the bark, roots, stems, flowers or seeds of a plant. The oils from these plants are mostly often obtained through the process of distillation. As well as providing the fragrance of the plant, the essential oils are helpful in various ways to your health and well-being. For example, lavender essential oil is great for relaxing and helping aid sleep (just like the smell of the actual plant does). Our essential oils are created via steamed distillation, so no harsh chemicals residue is found in the oils. They are 100% concentrated compounds that come directly from the plants and can bear the healing or therapeutic benefits of that plant.

The essential oils are comprised of very small molecules that you can absorb through the skin or inhaling. Once in your system, they interact with your body in various ways to bring benefits. See our Single Ingredient and Blends Collection pages to understand how each of our essential oils can be used and help you.

Essential oils can be used for a number of purposes. See below for them: 1. Diffusion Place around 5 drops (less/more dependent on your preference) into the water tank of the diffuser and simply turn on. 2. Bath Again, add around 5 drops to your bath. This is advised when your body is feeling sore. Add lavender, peppermint, sweet orange with a tablespoon of jojoba oil carrier oil, alongside some Epsom salt. 3. Insect bite soother The combination of lavender (7 drops), peppermint (2 drops), tea tree (3 drops) with some aloe vera gel (2 tablespoons) gently dabbed on the bite will soothe the bite and help recovery. 4. Traditional homeopathy Natural benefits are kept after the 100% essential oils are extracted from the plants. Oils such as tea tree and eucalyptus can be used as an alternative for relieving any soreness and tension in the body. Note: Essential oils are for external use only. They are not recommended for ingestion. Avoid contact with eyes. Keep out of reach from children, and away from pets. For topical use, first dilute the essential oil with a carrier oi. Store in a cool, dry place. If you are pregnant, consult with your health care provider before use.

After using 2-3 times, or once/twice a week, please clean the product as follows: Unplug power cord from base of the diffuser Remove the lid/cover Pour out any remaining water of the tank Put 1 tablespoon of citric acid in the water tank, add just under 100ml of warm water (up to 70°C) - just warm water alone is suitable Leave for 5 minutes and drain the solution Wipe the tank clean with a soft cloth or tissue Gently clean the ultrasonic vibration plate (in the middle/at the bottom of the tank) with a cotton bud or tissue Rinse with water Plug the power cord back in to the base of the diffuser Using the measuring cup, refill the diffuser with warm water (for the best mist results). Wipe with a soft cloth and avoid ultrasonic vibration plate area, which can be gently cleaned with a cotton bud.

Use the below steps to set up the Electronic Well-being Diffuser for the first time: 1. Put the product upside, and remove the lid/cover 2. Connect the AC adaptor to the base of the diffuser and plug the power supply in to your electric power supply point (you will hear a beep when the power supply is connected to the diffuser) 3. Remove everything out of the water reservoir, and use the measure jug to fill the water reservoir with tap water 4. Add around 5 drops of 100% pure essential oil (more/less dependent on your preference) 5. Put the lid/cover back on to the diffuser (over the water reservoir) 6. Press the ‘Mist’ button to turn on the diffuser, this is will automatically set it to turn on for 60 mins. Press the ‘Mist’ button again to change it to 120 mins, again for 180 mins or again for continuously on 7. Press the ‘High/Low’ button to turn the diffuser up to ‘High’, or again to ‘Low’ 8. Press the ‘Light’ button to turn on the LED light, leaving it in this setting will flow through the 7 colours the LED light can be. To choose a static colour, press the ‘Light’ button to browse through the LED light choices. 9. Long press the ‘Mist’ button until you hear a beep to turn off the diffuser and light

If you are having an issue with your diffuser, try these quick fixes first: If there is no mist coming out of your diffuser: Make sure the water is not higher than the water line shown on the water reservoir. If this doesn’t resolve the problem, try emptying the water reservoir and lightly wiping it out with a paper towel and use a cotton bud gently on the ultrasonic vibration plate (in the middle of bottom of the water reservoir). Also, rinse out the lid/cover and wipe that down too. Now add warm water and try again. If there is still no mist coming out, don’t hesitate to reach out to us via email at contact@ivydiffusers.com. If your diffuser is spilling water: The first thing you should do is turn off your diffuser. Make sure that the lid/cover is properly in place. If the diffuser continues to leak or spill water, get in touch with us via email at contact@ivydiffusers.com and we’ll happily help.

At Ivy Diffusers, we believe that everything should have 3 components; functionality, durability and beauty. That’s why we offer 1 year warranty on all our diffusers. If anything goes wrong with your diffuser within your first year, please reach out to us and we’ll be happy to replace it. Please contact us either via Live Chat or email at contact@ivydiffusers.com with the following information: 1. The order number 2. The product name 3. A description of the fault 4. An image and/or video of the fault As soon as we have received this information, we will be back in touch.

Ivy Diffusers are a UK independent brand specialising in Electrical Diffusers Online Retailer. Also, selling essential oils to combine with the well being diffuser so that aromatherapy benefits are provided to you and your home.

We know how much our customers love to buy our products for themselves, but we also know how much they love to gift them too! We do not include any payment or billing information within your order so if you are sending your order as a gift, the receiver will not be able to see this.

You can create a Customer Account with us at any point, or checkout as a guest if you'd prefer. To place an order, simply add your products into your basket and click 'proceed to checkout'. From there, you will be prompted to enter your shipping, payment and billing information and hey presto...your order will be with you soon.

If you have received your order confirmation email and you notice an error, please contact us ASAP either via Live Chat or email at contact@ivydiffusers.com. Please have your order number ready as reference.

If you have not received your order confirmation, please do check your emails Junk/Spam folder first. If it has not come through please contact us ASAP either via Live Chat or email at contact@ivydiffusers.com. Please have your order number ready as reference.

If you receive an error message please try the following: Contact your bank to make sure there are sufficient funds in your account Verify you are entering the credit card’s CVV and billing information correctly Make sure your billing name, address and phone number matches the details registered to payment card. If the issue remains, please contact us ASAP either via Live Chat or email at contact@ivydiffusers.com.

Yes! We recognise that people not only like to buy Ivy Diffusers products for themselves, but love to gift it to others too. If you are wanting to process an order for delivery to someone else directly, simply enter the recipients details in the shipping address at the checkout and it will go straight to them. Don't worry, we don't include any pricing or billing information. Note: Our mailer boxes are branded with 'Ivy Diffusers'.

We are so sorry that you have received a faulty item & of course we would love to get this resolved for you as quickly as we can. As soon as you discover a fault, please contact us via email at contact@ivydiffusers.com with the following information: 1. The order number 2. The product name 3. A description of the fault 4. An image and/or video of the fault As soon as we have received this information, we will be back in touch.

If you need to cancel an order, please contact us ASAP either via Live Chat or email at contact@ivydiffusers.com within 30 minutes from placing the order. We will do everything we can to cancel the order for you but as we pack your orders as quickly as they can, we cannot guarantee this is possible.

If you need to make a change to your order, please contact us ASAP either via Live Chat or email at contact@ivydiffusers.com within 30 minutes. We will do everything we can to amend your order for you however we cannot guarantee this is possible.

If you have received an item that is not what you ordered, please contact us ASAP either via Live Chat or email at contact@ivydiffusers.com with the following information: 1. Order Number 2. Product Code or description of missing product 3. Product Code or description of product you have received in error 4. An image of all products received in your order We may require the incorrect item to be returned to us before the correct item can be sent. For more information on how to return an item, please view 'Our Policies' page.

If you a missing an item from your order, it may be that we have sent this to you in a separate box which will be arriving with you soon (sometimes the courier company can separate the boxes). Also, you can check your dispatch note within your order to see what should be enclosed. If the missing product is not listed, it is likely this is still on its way to you. If you are unsure, please contact us ASAP either via Live Chat or email at contact@ivydiffusers.com and we will be happy to check this for you. If an item is missing from your order that is listed on your dispatch note, please contact us directly and we can check this for you. Please make sure you have your order number to hand so we can check this for you as quickly as we can.

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If you notice that your delivery address is incorrect when you place your order, please contact us ASAP and we will try our best to change this for you. Contact us via Live Chat or email at contact@ivydiffusers.com and we will be happy to check this for you. Once your order has been dispatched, we are unable to redirect your delivery to an alternative address.

As a signature is required upon delivery, if you are not home when Hermes/Royal Mail try and deliver this to you, they will keep hold of the parcel and deliver this to you the following day (Mon-Fri). Hermes/Royal Mail will be in touch and may allow you to request a safe place for your order to be left, if you know you are not going to be home when they try to deliver this to you.

Our Next Day Delivery is available on orders placed Monday - Friday before 13:00 GMT. This means if an order is made after 13:00 GMT, the delivery time may be 2 days. If your order has been dispatched with Royal Mail on a Friday, this will arrive with you on the following Monday as we do not offer Saturday delivery with Royal Mail.

We work at super speed and we always aim to deliver your order with you within 7 working days. Depending on where you are in the world, this may be sooner/later. For more information about our shipping options, please view our ‘Shipping & Delivery’ page here.

If your order has not arrived, please check your tracking details which you can find in your dispatch confirmation email. It may be that no one was home when a delivery attempt was made, so the courier may attempt to re-deliver this to you on the following working day. The courier company will always keep you in the loop and will update your tracking details with each movement of your order. If you have any questions, please contact us either via Live Chat or email at contact@ivydiffusers.com.

As soon as your order has been dispatched, we will send you an email to confirm your tracking details. Once your parcel has been scanned into the courier’s network, you can continue to track your order with the courier directly. If you have not received your dispatch confirmation email, please contact us either via Live Chat or email at contact@ivydiffusers.com and we can get this for you.

Yes! We understand that people not only love to buy Ivy Diffusers products for themselves, but love to gift it to others too! If you are wanting to process an order for delivery to someone else directly, simply enter the recipients details in the shipping address at the checkout and it will go straight to them.

Yes, of course you can. It may be worth checking with your work that they are happy for you to receive personal deliveries before processing your order however, we are always happy to send your order to your work if it is easier. You can enter the company name in your shipping address at the checkout!